Digital Divide v/s Family Divide (Essay Draft 3)

Alongside with the rapid development of the digital technology, the global usage of Internet has exhibited an exponential growth within the past few decades. In light with the mounting trend, the existence of digital divide has always been strongly debated for causing significant problems throughout the world. According to the Measuring the Information Society Report 2013 by International Telecommunication Union (ITU), Malaysia emerged as having the fourth-highest proportion of ‘digital natives’ in the world. On top of that, 90% of urban youths are using the Internet (Soh, Chew & Ang, 2008). Yet, when these ‘digital natives’, representing the group of Generation X and younger, stumble across the ‘digital immigrants’, specifically their parents, a family divide is formed.

This generational gap is not computed solely on the age, but also in terms of culture. Digital natives ‘speak and breathe the language of computers’ whereas for digital immigrants, dealing with technology is just not as easy as how the other group does (Zur, O. & Walker, A, 2011). Zur and Walker (2011) also mention that this situation will eventually cause ‘misunderstandings, misperceptions, conflict, disharmony and communication breakdowns’. In order to solve this problem, the Ministry of Women, Family and Community Development should hold awareness campaigns and relevant counselling courses to help Malaysian families to achieve a balance between technology management and family relationships.

The paramount effect of the divide on family relationships is directed to the context of communication. Due to the infinite information that is available online, the kids are able to access any data that they are interested in. This contradicts with the traditional family culture where children will direct their curiosities to their parents. Rob Waugh (2012) mentions that, 54% of the 6 to 15 years old in America said that they tended to direct their questions to Google rather than their parents or teachers. This can be projected as a future issue in Malaysia as children are more dependent on Internet than earlier generations used to be. For example, Household Use of the Internet Survey (2011) done by Malaysian Communications and Multimedia Commission, reports that Internet users below 15 years old already accounted for 11% of all users, surpassing users in the 35-39 age group which is only 10.4%.

Unlike their children who are already well-versed in the modern technology, the parents ‘struggle to gain proficiency and comfort’ in it (Taylor, 2013). Therefore, when it comes to the issue of controlling the usage of Internet, they cannot exhibit a sense of authority towards their children with only nagging or even threatening about it. Children might perceive that the parents cannot understand the importance of Internet thus refusing to obey to the limitations. Conflicts are then created as both sides try to ground their stands without trying to understand each other’s considerations and anxiety. In short, technology not only leads to a diminishing interaction between parents and children, but it also intensifies the tension between parents and children.

The Ministry of Women, Family and Community Development are responsible in expanding access of Information and Communication Technology (ICT) for woman, families and communities. Apart from focusing on the basic infrastructures to grant access of Internet to families, the ministry should consider the social consequences such as the family divide due to different level of engagement in ICT. Awareness campaigns and relevant counselling courses to address such problem should be conducted. For example, in conjunction with the ministry’s effort to encourage the Internet access within families, more considerations should be given to those digital immigrants in families who are avoiding the technology invasion. Those who are unwilling to adopt technology as part of their daily lives are more likely to have passive perceptions towards the benefits that are mentioned. Just as what Zur and Walker (2011) imply, the ‘avoiders’ cannot see the value in the usage of Internet. The ministry should consider approaching this target group by courteously exposing the benefits of Internet through awareness campaigns. In “Family conflict – how to cope”(n.d.), it was stated that conflicts sometimes happen due to different beliefs and views among family members. Therefore, by enhancing the understanding towards the advantages of Internet usage, this strategy aims to foster a perception change within the ‘avoiders’ and narrow the family divide.   

At the same time, the ministry can provide counselling services to parents who are apprehensive towards the use of technology in the family. Strategies such as effective communication approaches can be highlighted to the parents so that they can communicate in a way that children are more willing to listen to. For instance, parents can learn how to communicate support to their children regarding the issue of Internet usage but at the same time retaining their stand that excessive usage is unadvisable. Lansbury (2011) asserts that acknowledging, instead of judging or “fixing”, fosters trust and encourages children to keep sharing their feelings. With this particular methodology, the children will be less defensive in listening and therefore provide more space for them to communicate their anxiety and misunderstandings. The risks of conflicts will then be reduced as both sides are mentally prepared to sort out a win-win solution.

All in all, the issue of family divide deserves a more sophisticated approach as it includes elements of internal perception in response to the digital divide. From the group of ‘avoiders’ who tend to mentally resist the dominance of internet to the difference of perception within parents and children, all they need is just a sense of understanding on how they feel. To conclude, the Ministry of Women, Family and Community Development should comprehend this issue from a mental perspective in order to solve this problem efficiently.

References

 International Telecommunications Union. (2013). Measuring the information society. Retrieved on Oct 2^nd,2014, from  http://www.itu.int/en/ITU-D/Statistics/Documents/publications/mis2013/MIS2013_without_Annex_4.pdf

Lansbury. J. (2011). The key to your child’s heart (7 ways it works). Retrieved on Oct 2^nd, 2014, from http://www.janetlansbury.com/2011/11/the-key-to-your-childs-heart-7-ways-it-works/

Malaysian Communications and Multimedia Commission. (2011). Household use of the internet survey 2011. Retrieved on Oct 4^th, 2014, from http://www.skmm.gov.my/skmmgovmy/media/General/pdf/Household-Use-of-The-Internet-Survey-2011_051212.pdf

Ministry of Women, Family and Community Development. (n.d.). Strategies.  Retrieved on Oct 2^nd, 2014, from http://www.kpwkm.gov.my/strategi

Soh, C.H, Yap L.Y, Ong, T.S. & Teh, B.H. (2012). Digital divide amongst urban youths in Malaysia – myth or reality? Asian Social Science – Online Publication. Retrieved on Oct 2^nd, 2014, from http://www.ccsenet.org/journal/index.php/ass/article/view/22648

Taylor. J. (2013). Is technology creating a family divide?. Psychology Today. Retrieved on Oct 2^nd, 2014, from http://www.psychologytoday.com/blog/the-power-prime/201303/is-technology-creating-family-divide

Victoria State Government. (n.d.). Family conflict- how to cope. Retrieved on Oct 4^th ,2014, from http://www.betterhealth.vic.gov.au/bhcv2/bhcarticles.nsf/pages/Family_conflict_how_to_cope

Waugh. R. (2012). Daddy no longer knows best? Most children would prefer to ask Google if they have a question - not their parents. Daily Mail. Retrieved on Oct 2^nd, 2014, from http://www.dailymail.co.uk/sciencetech/article-2112223/Most-children-prefer-ask-GOOGLE-question-parents.html#ixzz3Exb8KZk8

Zur, O. & Zur, A. (2011). On digital immigrants and digital natives: How the digital divide affects families, educational institutions, and the workplace. Zur Institute - Online Publication. Retrieved on Oct 2^nd, 2014, from http://www.zurinstitute.com/digital_divide.html